Refund policy


Last updated: August 24, 2026

At Hoch Jackets, your satisfaction matters to us. If you're not completely happy with your leather jacket, we're here to make the return or exchange process as simple as possible.

1. Return Window
You have 60 days from the date of delivery to request a return. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

2. Return Eligibility
To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition that you received it
  • In its original packaging with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

Certain items are not eligible for return, including products marked as final sale, custom or personalized jackets, and items showing signs of wear, damage, or alteration after delivery.

3. How to Start a Return
To begin a return, contact our customer support team with your order number and reason for return:

Email: business@hochjackets.online
Phone: +1 (786) 250-0524 (Mon–Fri, 9:00 AM – 5:00 PM Eastern Time)

Please do not send your item back to us without first contacting our support team — unauthorized returns sent without prior approval may not be accepted or refunded. Once your return is approved, we will provide return instructions and the correct return address.

4. Return Shipping Costs
Return shipping costs are the responsibility of the customer and are not covered by Hoch Jackets, unless the return is due to our error (such as a damaged, defective, or incorrect item — see Section 6).

5. Refund Process
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account — this processing time is outside our control.

6. Damaged, Defective, or Incorrect Items
If you receive a jacket that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item and packaging
  • A description of the issue

Once verified, we will offer a replacement, exchange, or full refund at no additional cost to you, including covering return shipping in these cases.

7. Exchanges
If you'd like a different size or style, the fastest way is to return your original item (following the process above) and place a new order once your return is approved.

8. Late or Missing Refunds
If you haven't received your refund within the stated timeframe:

  • First check your bank account or card statement again
  • Contact your card issuer or bank, as processing times vary
  • If you've done this and still have not received your refund, contact us at business@hochjackets.online

9. Order Cancellations
If you need to cancel an order, contact us as soon as possible. We can typically cancel orders that have not yet entered processing (within 1–2 business days of placing the order). Once an order has shipped, it must go through the standard return process outlined above.

10. Contact Us
For any questions about returns, refunds, or exchanges:

Business Name: Hoch Jackets
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
Phone: +1 (786) 250-0524
Email: business@hochjackets.online
Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States

Thank you for shopping with Hoch Jackets.