Contact us

At Hoch Jackets, we’re committed to providing friendly, reliable customer service and making your shopping experience smooth and enjoyable.

Whether you have a product question, need assistance with an order, or require support after your purchase, our team is here to help. We handle every inquiry with care and aim to provide timely, accurate assistance.

Customer Support Hours

Our customer support team is available during the following hours:

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-4)

Messages received outside business hours will be answered as soon as possible on the next business day.

Ways to Reach Us

Phone Support

For assistance with orders, payments, shipping, or general inquiries, call our support team during business hours.

Phone: +1 (786) 250-0524
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-4)

If we’re unavailable when you call, please leave a message or email us, and we’ll get back to you as soon as possible.

Email Support

For product inquiries, order updates, returns, refunds, eligible exchanges, or other questions, you can email us at any time.

Email: business@HochJackets.online

We aim to respond to emails within 1 business day.

To help us assist you efficiently, please include your order number and a detailed description of your inquiry, whenever possible.

Business Address

Address: 7901 4TH ST N, STE 300, St. Petersburg, FL 33702, United States

For returns, please contact our support team for approval and the correct return shipping address before sending any item back. See our Return and Refund Policy for details.

What Can We Help You With?

Our support team can assist with:

Product information and recommendations.
Leather jacket sizing, fit, features, and materials.
Order tracking and shipping updates.
Address correction requests before shipment, subject to confirmation.
Return requests.
Exchanges for damaged or defective products.
Refund requests.
Payment or checkout issues.
Damaged, defective, or incorrect items.
General shopping questions.

For delivery information, review our Shipping Policy. For return eligibility and refund timelines, review our Return and Refund Policy.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photographs or video evidence.

Our Commitment to You

At Hoch Jackets, customer satisfaction is one of our highest priorities. We’re committed to providing:

Friendly and professional customer service.
Clear and honest communication.
Accurate order updates.
A secure shopping experience.
Fair return and refund procedures.
Prompt responses to customer inquiries.

If you experience an issue with your order, we’ll work with you to find a fair and timely resolution, consistent with our Return and Refund Policy.

Stay Connected

Visit Hoch Jackets for new arrivals, offers, and style inspiration.

Phone: +1 (786) 250-0524
Email: business@HochJackets.online

Thank you for choosing Hoch Jackets. We appreciate your trust and look forward to providing quality jackets, dependable service, and a shopping experience you can feel confident about.