Contact us
Contact Us
At Hoch Jackets, we're committed to making your shopping experience smooth, secure, and enjoyable. Whether you have a question about one of our leather jackets, need help placing an order, or require assistance with an existing purchase, our customer support team is here to help.
Trade Name: Hoch Jackets
Hoch Jackets is an online leather jacket store offering premium men's leather jackets, biker jackets, coats, and vests to customers across the United States.
Customer Support Hours
Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday & Sunday: Closed
Messages received outside business hours will be reviewed and answered on the next business day.
Ways to Reach Us
Phone Support
For urgent help with orders, address changes, payment concerns, or shipping updates:
Phone: +1 (786) 250-0524
Active Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time). Calls outside these hours will be returned the next business day.
Email Support
For general questions, returns, refunds, tracking, or product inquiries:
Email: support@hochjackets.online
We aim to respond within one business day. Please include your order number and full details of your request when possible.
Mailing Address
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States
Please contact us before mailing any return — return instructions and authorization may be required.
What Can We Help You With?
- Product questions, sizing, and material details
- Order tracking and delivery updates
- Address changes before shipment
- Returns, refunds, or exchanges
- Payment or checkout issues
- Damaged, defective, or incorrect items
- General shopping support
Our Promise
At Hoch Jackets, customer satisfaction comes first. We focus on friendly, honest communication, fast support, clear order updates, and a smooth shopping experience from browsing to delivery. If there's ever an issue with your order, we'll work to find the best solution quickly and professionally.
Thank you for shopping with Hoch Jackets.