Return and Refund Policy

At Hoch Jackets, customer satisfaction and trust are at the core of our values. We aim to provide quality products and understand that a return or refund may sometimes be necessary. This Return and Refund Policy explains the conditions, process, and timelines for returning products purchased from Hoch Jackets and receiving a refund.

Return Policy

Eligibility for Returns

You may request a return within 30 days of delivery, subject to the following conditions:

The product is unused, undamaged, and includes all original packaging, accessories, and tags.
Incorrect, defective, or damaged products must be reported within 48 hours of delivery, supported by photographs or video evidence.
Returns must be approved by our support team before the product is shipped back.

Products reported as damaged or defective will be assessed according to the reported issue. The requirement that products be undamaged does not exclude an approved return for damage present upon delivery.

Orders cancelled before shipment do not require a return. Cancellation must be confirmed by our support team.

Conditions When Returns Are Not Accepted

Returns will not be accepted when:

The product shows signs of wear, customer-caused damage, or alteration.
The return request is submitted more than 30 days after delivery.
The product was clearly identified as final sale or non-returnable at the time of purchase.
Required original packaging, accessories, or tags are missing.
The product is damaged during return shipping because the customer used insufficient or improper packaging.

Return Labels

All approved returns must be shipped using a valid return shipping label.

If the return is due to an incorrect, defective, or damaged item, our support team will provide a prepaid return label at no cost.
For other eligible returns, including a change of mind or preference, the customer must purchase and arrange their own return shipping label.
Our support team will provide the return address and shipping instructions after approving the request.
Products must be securely packaged with all required tags and accessories.
Missing or incorrect shipping labels may cause delays or prevent delivery to the correct return location.

Return Process

1. Request a Return

Contact business@HochJackets.online with your order number, product details, and reason for returning the item. Include photographs or video evidence if the product is incorrect, defective, or damaged.

Our support team will review your request and confirm eligibility.

2. Prepare the Item

After receiving approval, securely pack the product with its original packaging, tags, and accessories. Follow the instructions provided by our support team.

3. Ship the Item

Attach the applicable return shipping label to the package and ship it to the return address provided by our support team. Keep your tracking number and proof of shipment.

4. Inspection and Notification

We will inspect the returned product within 1 business day of receipt and notify you by email of approval or rejection within 1 business day after inspection.

5. Refund or Exchange

If approved, your refund or exchange will be processed within 7 business days after approval. If the return is rejected, we will explain the reason in writing.

Return Shipping Costs

Incorrect, defective, or damaged items: Hoch Jackets covers the approved return-label and return-shipping costs.
Change-of-mind or preference returns: The customer is responsible for the return-label and return-shipping costs.

Return Timelines

Return request: Within 30 days of delivery.
Report an incorrect, defective, or damaged item: Within 48 hours of delivery.
Inspection: Within 1 business day of receiving the returned item.
Approval or rejection notification: Within 1 business day after inspection.
Refund or exchange processing: Within 7 business days after approval.
Additional payment-provider processing: An additional 2–5 business days may apply, depending on your payment provider.

Exchanges

Hoch Jackets accepts exchanges for damaged or defective products.

The issue must be reported within 48 hours of delivery and verified by our support team. The return request must fall within the 30-day return window, and the item must include its original packaging and tags.

Once approved, we will provide return instructions and arrange the exchange at no additional cost to the customer.

Transparency and Fairness

At Hoch Jackets, we believe in clear and open communication:

Return conditions are explained in this policy.
Customers receive a written explanation if a return is rejected or a refund amount is adjusted.
If an error is caused by Hoch Jackets, we take responsibility for resolving it.
We do not charge hidden fees or make undisclosed deductions.

Courier Damage

If a product arrives damaged during courier handling or delivery, contact our support team within 48 hours of delivery and provide photographs or video evidence.

Hoch Jackets will investigate the issue with the courier and arrange an appropriate resolution, which may include a replacement, exchange, or refund. Customers will not be responsible for approved return-shipping costs for damage that occurred during delivery.

Contact Us for Return Assistance

Business Name: Hoch Jackets
Trade Name: TRUST N MART LLC
Website: Hoch Jackets
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-4)
Phone: +1 (786) 250-0524
Email: business@HochJackets.online
Address: 7901 4TH ST N, STE 300, St. Petersburg, FL 33702, United States

Please contact our support team for return approval and the correct return shipping address before sending any item back.

Refund Policy

At Hoch Jackets, eligible refunds are issued according to the conditions and timelines below.

Refund Eligibility

You may qualify for a refund when:

An eligible return is requested within 30 days of delivery and the returned product passes inspection.
You receive an incorrect, damaged, or defective product and our support team verifies the issue.
An order is cancelled before shipment and our support team confirms the cancellation.

Products that do not meet the applicable Return Policy conditions may not qualify for a refund.

Refund Amount

For an approved full product refund, we will refund the amount paid for the eligible product.

Original delivery charges may also be refunded when the return results from an incorrect, damaged, or defective product, or another error caused by Hoch Jackets.

Original delivery charges may not be refundable for change-of-mind returns or when the customer orders the wrong product. Any adjustment will be explained before the refund is completed.

Requesting a Refund

Contact our support team and provide:

Your order number.
Your full name and contact information.
The product name or details.
The reason for your refund request.
Photographs or video evidence if the product is incorrect, damaged, or defective.

Our team will review the request and provide the applicable return or refund instructions. Submitting a request does not automatically guarantee approval.

Return Inspection and Refund Approval

Returned products will be inspected within 1 business day of receipt.

We will check that:

The correct product has been returned.
The product meets the applicable return conditions.
Required packaging, tags, and accessories are included.
There is no additional damage caused by customer misuse or improper return packaging.

We will notify you by email of approval, rejection, or adjustment within 1 business day after inspection. Any rejection or adjustment will include a written explanation.

Refund Processing Time

Hoch Jackets will initiate approved refunds within 7 business days after approval.

After submission, your bank, card issuer, or payment provider may require an additional 2–5 business days to post the funds. Actual posting time depends on your financial institution and is outside our direct control.

Refunds to the Original Payment Method

Approved refunds will be issued to the original payment method used at checkout.

Credit card payments will be refunded to the original credit card.
Debit card payments will be refunded to the original debit card or associated account.
Payments made through an online payment provider will be refunded through that provider.

Refunds cannot normally be transferred to another card, bank account, or payment method.

Card Payment Refunds

For credit or debit card purchases, Hoch Jackets will submit the approved refund to the original card used at checkout.

If your original card has expired, been replaced, or is no longer active, contact your card issuer for assistance with receiving the refund.

Hoch Jackets does not issue refunds as cash, store credit, or payment to another card unless required by applicable law or expressly agreed upon in writing.

Refund Confirmation

Once your refund has been initiated, we will send a confirmation email containing the available details, which may include:

The refunded amount.
The order number.
The original payment method.
The date the refund was initiated.
An explanation of any applicable adjustment.

Keep this confirmation until the refund appears in your payment account.

Refund Fees and Deductions

Hoch Jackets does not charge a separate refund-processing fee or deduct undisclosed fees from an approved refund.

External banking fees, currency-conversion charges, and exchange-rate differences are determined by your financial provider.

Any adjustment made by Hoch Jackets, such as excluding original delivery charges for a change-of-mind return, will be clearly explained before the refund is completed.

Cancelled Order Refunds

If our support team confirms cancellation before shipment, the refund will be issued to the original payment method within 7 business days after approval.

If the order has already shipped, it may need to be handled as a return. You may be required to receive and return the product before a refund can be approved.

Damaged, Defective, or Incorrect Products

Contact us within 48 hours of delivery if your product is damaged, defective, or different from the item ordered. Photographs or video evidence may be required.

Once the issue is verified:

Hoch Jackets will cover approved return-label and return-shipping costs.
We will arrange an appropriate replacement, exchange, or refund.
Approved refunds will be issued to the original payment method.

Change-of-Mind Refunds

Change-of-mind refunds are available when the return request is submitted within 30 days of delivery and the product meets all applicable Return Policy conditions.

The product must be unused, undamaged, and returned with its original packaging, tags, and accessories.

The customer is responsible for return-label and return-shipping costs unless Hoch Jackets confirms otherwise in writing.

Delayed or Missing Refunds

If your refund has not appeared after the stated processing periods:

Check the original payment account.
Contact your bank, card issuer, or payment provider to ask whether the refund is pending.
Allow any additional processing time specified by your financial institution.
If the refund still cannot be located, contact Hoch Jackets with your order number and refund-confirmation details.

We will review the payment record and provide available confirmation that the refund was submitted.