At Hoch Jackets, we aim to make checkout simple, secure, and reliable. This Payment Policy explains our accepted payment methods, payment authorization, and billing requirements.
Accepted Payment Methods
We accept the following payment methods, where available at checkout:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Availability may depend on your device, browser, and payment-provider eligibility. The options displayed at checkout are those available for your purchase.
All store prices and checkout payments are in US dollars (USD). Your payment provider may apply currency-conversion charges if your account uses another currency.
Payment Security
Payments are handled through the payment providers available at checkout using security measures designed to protect payment information.
Please do not send full card numbers, card security codes, passwords, or other sensitive payment details by email.
For information about how personal information is handled, review our Privacy Policy.
Payment Authorization
Orders proceed to processing only after successful payment authorization or confirmation, as applicable to the selected payment method.
If your payment is declined, fails, or remains pending, your order may not proceed until payment is confirmed.
If you experience a payment issue:
- Check your payment and billing details.
- Contact your bank or payment provider.
- Try another available payment method if appropriate.
- Contact our support team if you need help checking your order status.
Payment authorization alone does not guarantee order acceptance. Order acceptance is governed by our Terms of Service.
Billing Information
Please ensure your billing name, address, and payment details match the information held by your payment provider.
Incorrect or incomplete billing information may cause payment declines or processing delays.
You must use a payment method that you are authorized to use.
Shipping Charges and Taxes
Our Standard US Shipping charge is $25 USD. Shipping charges and any applicable taxes will be displayed at checkout before you complete your purchase.
For processing and delivery estimates, review our Shipping Policy.
Refunds and Cancellations
Approved refunds are issued to the original payment method within 7 business days after approval. Your bank or payment provider may require an additional 2–5 business days to post the funds.
Cancellation requests must be confirmed by our support team. For full eligibility requirements, review our Return and Refund Policy.
Customer Support
For payment questions or checkout assistance, contact us:
Business Name: Hoch Jackets
Website: Hoch Jackets
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-4)
Phone: +1 (786) 250-0524
Email: business@HochJackets.online
Address: 7901 4TH ST N, STE 300, St. Petersburg, FL 33702, United States
You can email us at any time. We aim to respond within 1 business day. Messages received outside business hours will be answered as soon as possible on the next business day.