What is Hoch Jackets? Hoch Jackets is an online store offering premium men's leather jackets, biker jackets, coats, and vests designed to combine timeless style with lasting quality.
What is your vision? Our vision is to become a trusted name in online leather fashion retail by consistently delivering authentic, high-quality products and a shopping experience built on transparency, reliability, and customer satisfaction.
What is your mission? Our mission is to provide dependable, premium leather jackets while delivering exceptional customer service and maintaining a trustworthy online shopping environment. We aim to build long-term relationships with our customers through reliability, transparency, and continuous improvement.
Where are you located? Business Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
How can I contact customer support? Business Email: business@hochjackets.online Business Phone: +1 (786) 250-0524 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time). Saturday & Sunday: Closed.
Products
What product categories do you offer?
Leather Jackets
- Biker jackets
- Bomber jackets
- Fur-lined leather jackets
Leather Coats
- Long leather coats
- Double-breasted leather coats
- Fur-lined leather coats
Leather Vests
- Classic leather vests
- Waxed leather vests
- Puffer-style leather vests
Product availability within each category may change based on stock and current fashion trends.
Are the products sold on Hoch Jackets authentic? Yes. All products sold on Hoch Jackets are 100% authentic genuine leather. We source our inventory from reputable suppliers and partners, and every item is quality-checked before it is listed for sale.
Are product images accurate? We strive to provide accurate images and descriptions. Minor variations may occur due to manufacturing updates, display settings, or product improvements.
Are products covered by a warranty? Warranty coverage varies by product and manufacturer. Contact customer support for specific warranty information.
Orders
How do I place an order? Simply browse our products, add items to your cart, proceed to checkout, and complete payment using an accepted payment method.
Can I modify my order after placing it? Order modifications may be possible before processing begins. Please contact customer support as soon as possible.
Can I cancel my order? Cancellation requests may be accepted if processing has not yet started. Once an order enters processing or shipment stages, cancellation may no longer be possible.
Payments
What payment methods do you accept? We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Is payment information secure? Yes. We utilize industry-standard security measures to help protect payment information.
Shipping
What is your processing time? Processing Time: 1–2 Business Days
What is your shipping fee? Flat Rate Shipping: $100.00
What is your transit time? Transit Time: 2–7 Business Days
What is the estimated delivery time? Total Delivery Time: Approximately 3–9 Business Days
What is your order cut-off time? Orders placed before 4:00 PM Eastern Time may begin processing the same business day.
Do you provide tracking information? Tracking information is provided when available from shipping carriers.
What happens if I enter the wrong address? Customers are responsible for providing accurate shipping information. Additional shipping costs resulting from incorrect addresses are the customer's responsibility.
Returns & Refunds
What is your return window? Customers may request returns within 60 days of receiving their order.
Who pays for return shipping? Customers are responsible for return shipping costs in all situations, unless the return is due to our error.
Do you provide return labels? No. Customers are responsible for obtaining and purchasing return shipping labels.
Do you charge restocking fees? No. Our restocking fee is $0.00.
How long do refunds take? Approved refunds are generally processed within 5–10 business days after return approval and inspection.
How will I receive my refund? Refunds are typically issued to the original payment method used during purchase.
Account Questions
Do I need an account to place an order? Depending on website functionality, customers may be able to complete purchases as guests or create accounts for easier order management.
How do I update my information? Please contact customer support if you need assistance updating account information.
Additional Questions
If your question is not answered here, please contact: Business Email: business@hochjackets.online Business Phone: +1 (786) 250-0524