Last Updated: October 13, 2026
Hoch Jackets, operated by TRUST N MART LLC, operates this store and website, including related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, make a purchase, use the Services, or communicate with us.
If this Privacy Policy conflicts with our Terms of Service, this policy controls regarding the collection, processing, and disclosure of personal information.
Please read this Privacy Policy carefully to understand our information practices.
Personal Information We Collect or Process
Personal information means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.
Depending on how you interact with our Services, the features you use, and applicable law, we may collect or process:
- Contact information: Your name, billing address, shipping address, phone number, and email address.
- Payment and transaction information: Payment method, payment confirmation, transaction details, and payment information processed by our payment service providers.
- Account information: Account identifiers, login-related information, preferences, and settings, where account features are available.
- Shopping activity: Products you view, add to your cart, purchase, return, exchange, or cancel.
- Communications: Information you provide when contacting customer support or otherwise communicating with us.
- Device information: Browser details, device information, network connection, IP address, and other identifiers.
- Usage information: Information about how and when you access, navigate, or interact with the Services.
Sources of Personal Information
We may collect personal information:
- Directly from you, when you place an order, create an account, contact us, or provide information through the Services.
- Automatically, through your device and your interaction with the Services, including through cookies and similar technologies.
- From service providers, when they collect or process information on our behalf.
- From partners or other third parties, where relevant to the Services and permitted by applicable law.
How We Use Personal Information
Depending on your interaction with the Services, we may use personal information for the following purposes:
Providing and Improving the Services
To process payments, fulfill orders, arrange shipping, manage accounts where available, remember preferences, provide order updates, handle returns and refunds, and improve the shopping experience.
Returns, exchanges, and refunds are handled according to our Return and Refund Policy.
Marketing and Advertising
Where we use marketing or advertising tools, we may use relevant information to send promotional communications, measure campaigns, or display advertisements, subject to applicable consent requirements and privacy choices.
Where personalized advertising features are enabled, advertising may be based on shopping activity or interactions with the Services.
Security and Fraud Prevention
To help authenticate accounts, secure transactions, detect and investigate suspected fraud or misuse, and protect the Services and their users.
If you create an account, please keep your login credentials confidential.
Communicating with You
To answer inquiries, provide customer support, send order-related messages, and maintain our business relationship with you.
Legal and Compliance Purposes
To comply with applicable laws and valid legal requests, resolve disputes, enforce our policies, and protect our rights and the rights of others.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- To Shopify and service providers supporting website hosting, payment processing, analytics, customer support, fulfillment, shipping, and other business operations.
- To marketing and advertising partners, where these services are used, subject to applicable privacy requirements and your choices.
- At your request or with your consent, including when you use an optional third-party integration.
- To affiliated entities, where applicable and necessary for legitimate business purposes.
- During a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.
- For legal or protective purposes, including responding to valid legal process, enforcing policies, investigating fraud, or protecting rights and safety.
Depending on your location and the services enabled, certain advertising-related disclosures may be considered “selling,” “sharing,” or “targeted advertising” under applicable privacy laws.
Relationship with Shopify
Our store is hosted by Shopify, which processes personal information to support the Services.
Information submitted through the Services may be transmitted to Shopify and relevant service providers, including providers located outside your country.
If we enable Shopify enhanced features, Shopify may process information about your interactions with our store together with information from interactions with Shopify and other merchants, as described in Shopify’s own privacy notices.
For information about Shopify’s practices and your available choices, visit:
Requests concerning Shopify’s independent processing can be directed to Shopify through its privacy portal. Requests concerning our store’s processing can be directed to us using the contact details below.
Cookies and Similar Technologies
The Services may use cookies and similar technologies to support website functionality, remember preferences, understand usage, and support analytics or advertising where enabled.
You can manage cookies through your browser and any privacy controls available on our website. Disabling certain cookies may affect website functionality.
Third-Party Websites and Links
Our Services may link to websites or platforms operated by third parties.
If you follow these links, review the third party’s privacy policy, security practices, and terms. We do not control those websites or their information practices.
Information you share in public areas, including reviews or social media platforms, may be visible to others. Linking to a third-party website does not, by itself, imply endorsement.
Children’s Information
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe a child has provided personal information to us, contact business@HochJackets.online to request deletion.
We do not knowingly sell or share personal information belonging to individuals under 16 years of age, as those terms are defined under applicable law.
Security and Information Retention
We take reasonable measures to protect personal information. However, no security system or transmission method is completely secure.
Please do not send full payment card details, passwords, or other sensitive information through ordinary email.
We retain personal information for as long as reasonably necessary to:
- Provide the Services and manage orders or accounts.
- Comply with legal and recordkeeping obligations.
- Resolve disputes.
- Prevent fraud and maintain security.
- Enforce applicable agreements and policies.
Retention periods vary according to the type of information and the purpose for which it is used.
Your Rights and Choices
Depending on your location and applicable law, you may have rights to:
- Access: Request information about the personal information we hold about you.
- Deletion: Request deletion of your personal information.
- Correction: Request correction of inaccurate personal information.
- Portability: Request a copy of certain information in a usable format.
- Advertising choices: Opt out of applicable selling, sharing, or targeted advertising.
- Appeal: Appeal certain privacy-request decisions, where applicable.
- Marketing preferences: Unsubscribe from promotional emails using the unsubscribe link.
These rights may be subject to legal exceptions and limitations.
To submit a request, contact business@HochJackets.online or use any relevant privacy controls available through the Services.
We may need to verify your identity before completing a request. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification of their authority.
We will not discriminate against you for exercising applicable privacy rights.
Unsubscribing from marketing does not prevent us from sending non-promotional messages, such as order confirmations, shipping updates, or refund notifications.
For choices concerning information processed independently by Shopify, visit the Shopify Privacy Portal.
Complaints
If you have concerns about our privacy practices, contact us using the details below.
Depending on your location, you may also have the right to appeal a decision or contact the relevant privacy or data protection authority.
International Data Transfers
Although our current shipping service covers the United States, personal information may be stored or processed by service providers in other countries.
Where applicable law requires safeguards for international transfers, we will use appropriate safeguards or rely on a permitted transfer mechanism.
International data processing does not mean that international shipping is available. Our shipping coverage is described in our Shipping Policy.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, Services, or legal requirements.
We will post the revised version on this page, update the Last Updated date, and provide additional notice where required by applicable law.
Contact Us
For questions about this Privacy Policy, our privacy practices, or your personal information rights, contact us:
Business Name: Hoch Jackets
Website: Hoch Jackets
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-4)
Phone: +1 (786) 250-0524
Email: business@HochJackets.online
Address: 7901 4TH ST N, STE 300, St. Petersburg, FL 33702, United States
We aim to acknowledge email inquiries within 1 business day. Completing a privacy-rights request may require additional time for verification and review, subject to applicable legal timelines.