Shipping policy

At Hoch Jackets, we want every customer to enjoy a smooth, reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your order, along with how we handle any issues that come up along the way. Our goal is simple: get your leather jacket to you quickly, safely, and without confusion.

1. Shipping Destinations

We currently ship to all locations within the United States.
At this time, we do not offer international shipping. If that changes, we'll announce it on our website.

2. Shipping Methods & Timelines

Order Cut-Off Time: Orders placed after 4:00 PM Eastern Time will begin processing the next business day.
Handling Time: 1–2 business days (orders processed Monday to Friday). This is the time needed to prepare your product, package it, and generate your tracking ID — beginning from when your order is placed and ending when it is handed to the courier.
Transit Time: 2–7 business days (the time the courier takes to deliver your package after pickup from our warehouse).
Total Estimated Delivery Time: 3–9 business days from order placement to delivery (handling time + transit time combined).

Note: These timeframes exclude Sundays. Delivery times may be affected by factors outside our control, such as severe weather, seasonal conditions, or unexpected courier delays. If this happens, we'll keep you updated promptly.

3. Shipping Charges

A flat shipping rate of $100 USD applies to all orders within the United States.
This charge covers careful packaging and reliable courier delivery. There are no hidden delivery fees — the shipping cost shown at checkout is exactly what you pay, with no surprise charges added later.

4. Extra Fees and Charges

Any applicable transactional fees, such as credit card processing charges, are disclosed clearly at checkout. We do not add hidden charges of any kind.

5. Order Tracking

Once your order ships, you'll receive an email confirmation with a tracking link so you can monitor your package's status until it reaches your delivery address. A WhatsApp contact option is also available for order updates — all correspondence is conducted through our official business email address.

6. Address & Contact Details

Accurate shipping information is essential for successful delivery.

  • Please make sure your shipping address, email, and phone number are correct at checkout.
  • If you notice an error, contact us before the order ships — once it's in transit, we can't change the address.
  • If a package is returned to us due to an incorrect or incomplete address, additional reshipping charges may apply.
  • We cannot be held responsible if a customer provides an incorrect delivery address, email, or contact number. If we attempt to contact you regarding an issue and receive no response, the product will be delivered to the original address provided.

7. Possible Shipping Issues & Our Solutions

Delays Caused by Us
If a delay occurs due to late dispatch or processing issues, we'll notify you immediately and prioritize your shipment.

Delays Caused by the Carrier
While we can't control carrier delays, we actively monitor shipments and assist with tracking updates and claims when necessary.

Wrong Address Provided by Customer
If an incorrect address is entered and the order has already shipped, we can't recall the package. If it's returned to us, we can reship it, but additional shipping costs may apply.

Damaged Packages
If your package arrives damaged, please take clear photos immediately and contact us. After verification, we'll issue a replacement or process a refund.

Lost or Stolen Packages
If tracking shows "delivered" but you haven't received your package, first check with neighbors or your local carrier office. If it's still missing, contact us — we'll investigate with the carrier and assist with replacements or claims.

Return Shipping
In the event of a product return, the associated return delivery charges are the responsibility of the customer and are not covered by us.

8. Customer Responsibilities

To ensure smooth delivery, customers are expected to:

  • Provide complete and accurate shipping details at checkout
  • Place orders before 4:00 PM Eastern Time for next-business-day processing
  • Be available to receive the package or arrange for someone else to accept it
  • Report any delivery issues (damage, delays, wrong items) within 48 hours of receiving the order

9. Order Confirmation

A confirmation email is sent to every customer once their order is placed, verifying the order details.

10. Our Commitment to Transparency

We clearly explain shipping costs, timelines, and policies without hidden conditions. Customers are notified immediately of any changes or unexpected delays, and shipping-related problems are treated with urgency and fairness to protect your trust.

11. Contact Us for Shipping Support

Business Information
Business Name: Hoch Jackets
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
Phone: +1 (786) 250-0524
Email: business@hochjackets.online
Business Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States

Thank you for shopping with Hoch Jackets.